E-discovery customers and service providers need to better understand each other to improve the state of early case assessment tools, analysts at Enterprise Strategy Group found in their latest legal technology report.
Law firms and legal departments too often underappreciate service providers’ expertise, while service providers focus too broadly on custom projects and too narrowly on research and development, analysts Brian Babineau and Katey Wood concluded in Initial Case Assessments with e-Discovery: Integrating e-Discovery Tools in Corporate Investigations.
The disconnect is a major reason why software companies rule the e-discovery market despite common complaints about legal technology being overly influenced by engineers. “In ESG’s conversations with general counsel over the last five years, many in-house attorneys found that the software market’s concept of ECA didn’t sufficiently support their approach,” the report from Milford, Mass.-based ESG states.