When Jonathan Chow, chief information security officer at NBC Universal, found his department’s services in increasing demand, that wasn’t necessarily a good thing.
He says demand for e-discovery services was increasing 30% to 50% annually in the early and middle parts of the past decade, and he was seeing a dramatic rise in the hours spent supporting e-discovery as his department collected and culled through some of the electronically stored data needed by the company’s legal staff.
The information security department, part of corporate IT, owns the e-discovery function and uses it not just for litigation support, Chow explains, but also for M&A activities and internal investigations generated by HR or corporate security, for example.
“For my team, the decision to take e-discovery in-house was about efficiency,” says Jonathan Chow, chief information security officer at NBC Universal.
“We used to handle those occasional queries on an ad hoc basis, but as the number of e-discovery requests grew, this became a much larger and much more time-/resource-intensive process to manage,” he said via e-mail. “It was obvious that we could more affordably conduct our e-discovery in-house, assuming we could find the best solutions to support our process.”



