Changes in document management practices are having an impact on a lot of business areas.
Cost recovery is the strategy of charging customers for such document services as printing, scanning, and copying. According to a recent survey by industry experts Mattern & Associates, the practice is alive and well in the nation’s legal profession.
The company surveyed 49 firms nation-wide. One key conclusion: Charges are migrating from copying and faxing to printing and scanning, a change that has been echoed throughout the digital document business. The biggest change is in scanning services, an area that requires more employee time and expertise to perform.
via More law firms charging for document services | DocuCrunch.com.
