Balancing Automation And Hands-On Review In E-Discovery – Forbes

In litigation and government investigations, lawyers have a duty to disclose all documents related to the dispute, no matter where that data lives: whether it’s on a laptop, on a smartphone, across multiple servers, or in a cloud-based database. Therefore, this information explosion has transformed what was once a challenge akin to walking up a steep hill into hiking Mount Everest. For example, in a recent lawsuit it filed, the U.S. government buried the defendants’ lawyers in over 250 terabytes of data (enough paper to store in the Library of Congress about 20 times over).

A CIO or general counsel tasked with handling the document requests during a lawsuit understands how unwieldy it is to provide years of company data, consisting of large amounts of information, during the discovery process without the right resources. That’s where automation has stepped in. The latest breakthrough has come to be known as “predictive tagging,” which essentially teaches the e-discovery software what types of documents are relevant to each case. Complex algorithms help the program learn to “review documents,” marking those documents for responsiveness or privilege.

Will this technology effectively replace all human document reviewers? The short answer is simply no. Despite all the technological advances in e-discovery and document review, without human guidance, machines cannot handle the complex decision making that ultimately determines whether a document is responsive. Lawyers must first manually go through a sample set of documents and teach the program what is relevant and what is not. Once the software has learned what to look for, legal teams can benefit from the software’s quick prioritization of data. But ultimately, it is still the lawyer’s job to confirm the results.

Predictive tagging is particularly indicative of how automation and human comprehension must collaborate to efficiently complete the task of reviewing data. Essentially, they need each other. Because humans have to teach software how to “understand” and therefore treat certain data, people are an indispensable part of the process. Yet, without the accurate culling that software performs, the amount of data would be too large for humans to manage and review alone. As an added benefit, some software and e-discovery providers can monitor the speed, progress, and accuracy of the human reviewers to determine their efficiency and competency.

That’s where automation reaches the boundary of practicality. Indeed, software is brutally efficient; it doesn’t fatigue, and it never makes a mistake. Then again, it cannot stray off a given course. Therefore, human intuition, awareness of nuances and ingenuity will always need to play a part in the process.

via Balancing Automation And Hands-On Review In E-Discovery – Forbes.

Skype pushes out Windows update following massive login glitch • The Register

Skype has published an update that provides an easy way for users to log back into the system following a software glitch that resulted in the VoIP service hanging up on users on Thursday.

The resulting flood of traffic from confused users also floored Skype’s website. The VoIP firm, acquired by Microsoft for an eye-popping $8.5bn earlier this month, issued a detailed bulletin explaining how users could log back into the service soon after the outage.

This multi-step process involved deleting a file called “shared.xml” that had become corrupted as a result of the problem, a process even Skype admits is “fairly technical”. Windows users can now avoid fiddling around with their system by applying an automated update, published late on Thursday. An update for Mac users is promised over forthcoming days. Linux users will have to tweak their systems for themselves.

Skype on mobiles, TVs or other device was immune from the glitch, the precise cause of which remains unclear. Previous outages involving Skype have also gone unexplained, a shortcoming that hardly builds confidence in the service.

via Skype pushes out Windows update following massive login glitch • The Register.

Intelligent Discovery Provides Cutting-Edge Technology

The Editor interviews Scott Kane , Partner, Squire, Sanders & Dempsey L.L.P. Mr. Kane is a litigator and the Co-chair of the firm’s E-Discovery & Data Management Team.

Editor: We are witness to an emerging wave of change in electronic discovery. What is driving these changes?

Kane: Primarily cost, and to a lesser extent, fear of sanctions. Cost is driven by the size and nature of document populations in modern discovery. Electronic document populations are typically much larger than those at issue historically in paper discovery cases. The needle is buried in a larger haystack. The other cost driver is the ephemeral nature of electronic data, i.e., it is not fixed, making it harder to deal with. The significant cost of collecting and reviewing electronically stored information in modern litigation is spurring approaches that seek to limit rising discovery costs, but which do so in a reasonable and defensible manner.

Editor: Would if be fair to say that e-discovery as a business process and as currently conducted is actually broken?

Kane: I don’t know if I would say it is broken, but it’s far from ideal. Current practices are not cost efficient. It’s a challenge to keep electronic discovery costs from becoming a determining factor in litigation, particularly in cases where the amount in controversy does not justify “bet the company” type efforts. The current process has to catch up to the demands of modern practice – not just the demand to meet discovery obligations, but also the demand to do so in a cost-effective manner.

Editor: Squire Sanders has announced a new approach to electronic discovery – Intelligent Discovery. What is behind your approach?

Kane: Our approach seeks to reduce client costs by limiting, to the greatest extent possible, human review of large data populations. Modern litigation delivers a tsunami of data. The cost of reviewing it in traditional fashion – linear page-by-page review by teams of human reviewers – is becoming prohibitively expensive. We combine review by experienced trial lawyers with automated analysis and prioritization of documents, as well as sampling and other best practices, to reduce document review costs. You can never completely eliminate human review, nor would we advocate that. But we can significantly reduce its scope and still deliver reliable, defensible, high-quality review results.

Editor: Is Intelligent Discovery mainly technique or mainly technology, or both?

Kane: It’s both. One without the other is not sufficient to achieve the desired result. Certainly, there’s a strong technology component insofar as you are using technology to leverage the efforts of experienced human reviewers. But it’s not sufficient only to rely on technology – you need to make educated, reasoned decisions about how best to apply the technology as part of a broader workflow. You also need to ensure that you’re employing the technology in a way that is reasonable and defensible. Combining the technology with a well thought out process lets you deliver enhanced review quality in a cost-effective manner.

via Intelligent Discovery Provides Cutting-Edge Technology.

Hotmail gets secure HTTPS option – Computerworld

Microsoft on Tuesday began offering users the option to secure their Hotmail sessions with HTTPS data encryption.

While the Hotmail sign-in process has been secured using SSL, the transfer of e-mail wasn’t, Microsoft said.

To enable the security feature, users visit their account settings page. Once users enable HTTPS, all of their future connections to Hotmail will be delivered over SSL, wrote Dick Craddock, group program manager for Windows Live Hotmail, in a blog post about the feature.

He also said that the SkyDrive, Photos, Docs and Devices pages now automatically use SSL encryption.

via Hotmail gets secure HTTPS option – Computerworld.

Hotmail gets secure HTTPS option – Computerworld

Microsoft on Tuesday began offering users the option to secure their Hotmail sessions with HTTPS data encryption.

While the Hotmail sign-in process has been secured using SSL, the transfer of e-mail wasn’t, Microsoft said.

To enable the security feature, users visit their account settings page. Once users enable HTTPS, all of their future connections to Hotmail will be delivered over SSL, wrote Dick Craddock, group program manager for Windows Live Hotmail, in a blog post about the feature.

He also said that the SkyDrive, Photos, Docs and Devices pages now automatically use SSL encryption.

via Hotmail gets secure HTTPS option – Computerworld.

eDiscovery solutions aiding war crime investigations | Messaging Architects

A report recently released by Network World found eDiscovery solutions have played a key role in United Nations war crimes investigations. UN attorneys are currently investigating and prosecuting war crimes cases against alleged perpetrators of massacres in Yugoslavia, Cambodia and Rwanda.

With various data management solutions, UN investigators have successfully archived data from electronic files. At first, scanned documents and other media posed substantial issues, but developing searchable archives has expedited the process greatly, according to Network World. Similarly, the presence of multiple dialects and scripts delayed investigations. However, data management and eDiscovery solutions have greatly mitigated these issues.

via eDiscovery solutions aiding war crime investigations | Messaging Architects.

Cisco May Be Making A Run For Skype | Techcrunch

Cisco has made an offer to acquire Skype before they complete their IPO process, says one of our more reliable sources. We have not been able to confirm this rumor one way or another via other sources, which isn’t surprising. A company in lock down during the IPO process is usually even more tight lipped than normal.

via Cisco May Be Making A Run For Skype.

Betting the House – Virtual Deal Rooms — CIOUpdate.com

Managing the details of mergers and acquisitions (M&A) pose many logistical and technological issues that require the insight of the CIO. Due diligence demands interested investors be able to examine all pertinent documents before they decide whether to acquire or merge with a company.

Traditionally, these interested parties would go to a physical space to review the data in a library setting. Hosting multiple buyers on-site at the same time can be chaotic, while scheduling each prospective investor independently can drag out the transaction process by weeks or months.

Today, businesses have a better choice: the virtual deal room (VDR). A VDR is the electronic equivalent of the physical “deal room” that financial institutions, law firms and corporations traditionally have used to host potential buyers and sellers of businesses. The VDR is helping revolutionize due diligence by streamlining the communication process between buyers and sellers. It provides a secure internet-based repository for documents to be reviewed by authorized individuals interested in the transaction.

While the VDR offers businesses an efficient means of selling assets, the successful use of a VDR hinges on the CIO becoming an integral part of the “deal” team to ensure proper design, implementation and compliance with corporate policies. The CIO’s technological expertise also can prove instrumental to help ensure that the selected solution is cost-efficient, secure and accessible for users at all levels

via Betting the House – Virtual Deal Rooms — CIOUpdate.com.

Canadian companies struggle with eDiscovery | Messaging Architects

Canadian companies have been advised by eDiscovery experts to turn to third-party vendors to handle their eDiscovery responsibilities as it becomes an even more important and troublesome task for organizations in all industries, according to the Financial Post.

Using third-party solutions and vendors has helped companies reduce the costs related to eDiscovery. Frequently, companies with substantial funds involved in a legal battle with poorer organizations will make large discovery requests to prohibit their opponents from defending themselves well. For these poorer companies, developing a plan with the help of an outside resource will make eDiscovery a less dangerous and costly process.

via Canadian companies struggle with eDiscovery | Messaging Architects.

Hearing from America on Intellectual Property | The White House

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Posted by Victoria Espinel on May 20, 2010 at 10:10 AM EDT

Over the last few months, I have met with big technology companies that make sophisticated hardware and network systems as well as early stage companies that are just in the process of getting off the ground, all of which are hurt by IP infringement.

I met with a company that manufactures cement in innovative ways that will protect our environment, and with the heads of venture capital funds that are investing in green technologies, all of which face the risk of losing their new green technology (and the jobs that come with it) as a result of IP theft.

I sat down with book publishers, movie studios, music companies, and videogame companies, all of whom are faced with widespread problems resulting from internet piracy.  I heard concerns from many other sectors as well: our airplane industry, small manufacturers, automobile industry, steelworkers, textile manufacturers, and biotech, software, and telecommunication companies.

I also sat down with those who want strong defenses and exceptions to intellectual property liability, including academics across the country, or consumer rights organizations.  I met with Internet companies that organize information and help our citizens find out what they want to know about the world today and connect people around the globe, and Internet auction sites that allow consumers to buy what they want at the price they want, all of which are affected by our enforcement efforts.

Through this process, I have learned how many different types of businesses are affected and harmed by infringement of intellectual property.  I have been impressed by the level of knowledge and concern at the very top of some of our biggest and most innovative companies, responsible for millions of American jobs.  I had the opportunity to sit down with CEOs from Intel, eBay, Calera, Google, Warner Bros, and Pandora, among many others, representing nearly every innovation-intensive sector of our economy.

Perhaps most importantly, through these meetings and through the comments we received from the general public, we have received some excellent recommendations about how the United States government can improve our efforts to enforce our intellectual property, with some of the best ideas coming from the smallest companies.

via Hearing from America on Intellectual Property | The White House.