Sorry RIM, but it looks like the promise of free apps and tech support weren’t enough to assuage the masses. According to the Financial Post, RIM is preparing to deal with a class action lawsuit filed on behalf of users affected by the recent worldwide service outage.
Filed in Quebec Superior Court by the Consumer Law Group, the complaint seeks compensation for all of RIM’s customers that “were unable to access their email, BlackBerry Messenger service (BBM), and/or Internet for the period of October 11 to 14, 2011.” RIM hasn’t received the complaint yet, but company representatives have said that the company will “formally respond” to the matter soon.
The lawsuit’s lead complainant was an avid user who used his BlackBerry to communicate with his friends across the western hemisphere. According to the formula laid out in the complaint, he will only be able to collect $1.25 in damages from RIM — not much, but the payouts could quickly add up if the lawsuit picks up steam. The amount of damages owed is calculated on a person by person basis, and accounts for how long a customer was left without service, so some users will net more than others.
via RIM Faces Class Action Lawsuit Thanks To BlackBerry Outage | TechCrunch.