Sanctions Ordered for Failure to Adequately “Preserve, Search for, and Collect Potentially Relevant Information” : Electronic Discovery Law

Naaco Materials Handling Group, Inc. v. Lilly Co., No. 11-2415 AV, 2011 WL 5986649 (W.D. Tenn. Nov. 16, 2011)

In this case, the court found that defendant “failed to take reasonable steps to preserve, search for, and collect potentially relevant information . . . after its duty to preserve evidence was triggered by being served with the complaint” which may have resulted in the destruction of relevant evidence.  Further, defendant failed to present an adequately prepared and knowledgeable 30(b)(6) deponent.  Accordingly, sanctions were imposed, including, among other things, additional discovery, additional forensic imaging at defendant’s expense, and monetary sanctions.

Plaintiff accused defendant of illegally accessing its proprietary website on over 40,000 occasions.  Early in the litigation process, the court granted plaintiff’s motion for expedited discovery which  resulted in an order allowing plaintiff’s expert to conduct a forensic examination of defendant’s computers to determine which, if any, were used to access plaintiff’s proprietary information and to make a copy of any hard drive on which such access was detected.  Evidence of access was found on 17 of the 35 computers subject to examination.  As litigation progressed, and in particular following the deposition of defendant’s 30(b)(6) deponent, plaintiff became concerned that relevant information had been lost and moved to prevent further spoliation and for defendant to bear many discovery-related costs.

The court’s opinion identified several discovery violations, including defendant’s failure to adequately and timely disseminate a legal hold notice; defendant’s failure to “to prevent emails from being deleted, to prevent data from being overwritten, or to identify and preserve backup tapes which might contain the only electronic evidence of access to [plaintiff’s] secure dealer website;” and defendant’s failure to “collect evidence from the key players or to search key players’ computers to see if ESI existed or had been deleted.”  Further, defendant “left collection efforts to its employees to search their own computers without supervision or oversight from management” and took no effort to follow up with its employees or to document any of its search and collection efforts.  Defendant also failed to provide an adequately prepared 30(b)(6) deponent.  Accordingly, the court determined that defendant was “at a minimum, negligent in discharging its discovery obligations.”  The court noted, however, that plaintiff did not produce proof that relevant evidence was in fact destroyed and that the extent of prejudice was therefore in question; more substantial sanctions were therefore not warranted.  Nonetheless, the court found that lesser sanctions were appropriate.

via Sanctions Ordered for Failure to Adequately “Preserve, Search for, and Collect Potentially Relevant Information” : Electronic Discovery Law.

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Google Adds Apture For In-Page Search in Chrome – Application Development – News & Reviews – eWeek.com

Google acquired Apture to provide contextually relevant search technology within Web pages served by the Chrome Web browser.

Google (NASDAQ:GOOG) Nov. 10 confirmed it acquired in-page search specialist Apture for an undisclosed sum, a move to bolster the company’s search experience in its Chrome Web browser.

Apture makes software called Highlights that publishers such as Hearst, the Reader’s Digest and Financial Times embed in their Websites to let readers search within Web pages.

Readers highlight words in an article on a Web page supported by Apture to see a small, overlay browser window that provides links to contextually relevant text, videos, photos and more information about the highlighted topic.

Apture content is a vector for Google. While Apture sources for text include links to TechCrunch, Flickr, Twitter, and Wikipedia, they are delivered by Google’s search engine. Moreover, the video options point users to Google’s YouTube property and the pictures are gleaned from Google’s Image Search product.

Apture also makes a Highlights browser extension so that users visiting Websites in Chrome Mozilla Firefox, or Apple (NASDAQ:AAPL) Safari browsers.

via Google Adds Apture For In-Page Search in Chrome – Application Development – News & Reviews – eWeek.com.

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Google Changes Search Algorithm, Trying to Make Results More Timely – NYTimes.com

Acknowledging that some searches were giving people stale results, Google revised its methods on Thursday to make the answers timelier. It is one of the biggest tweaks to Google’s search algorithm, affecting about 35 percent of all searches.

The new algorithm is a recognition that Google, whose dominance depends on providing the most useful results, is being increasingly challenged by services like Twitter and Facebook, which have trained people to expect constant updates with seconds-old news.

It is also a reflection of how people use the Web as a real-time news feed — that if, for example, you search for a baseball score, you probably want to find the score of a game being played at the moment, not last week, which is what Google often gave you.

“This is the result of them saying we need to find a way to more effectively get fresh content up,” said Danny Sullivan, editor of Search Engine Land and an industry expert. “It does help with the issue of people thinking, ‘Wow, if I need to find out about something breaking, I’ll go to Facebook or Twitter for that.’ ”

Timeliness has long mattered to Google and its search results. Nevertheless, the company said that it always looks for improvements, and the latest change goes much further in freshening search results. Google tried once before to create real-time search, in 2009, when it introduced google.com/realtime, a service that incorporated Twitter posts that Google paid Twitter to use. But that contract expired in July and the two companies could not agree on terms to renew it, so Google disabled the site.

Americans still turn to Google for two-thirds of their Web searches, but for people who want the latest chatter about events happening now, it competes with Facebook, Twitter and Bing, Microsoft’s search engine, which includes more Twitter and Facebook posts than Google does in search results.

via Google Changes Search Algorithm, Trying to Make Results More Timely – NYTimes.com.

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How Google Was Tripped up by a Bad Search | PCWorld Business Center

In the end it was a search that let Google down.

The company suffered a setback in its patent dispute with Oracle last week when a U.S. judge denied Google’s request to keep an internal Google email out of the case record. The email, written by a Google engineer, could suggest to a jury that Google knew it needed a license to use Sun’s — now Oracle’s — Java technology in Android.

Ironically, considering this is Google, organizer of the world’s information, the email might never have seen the light of day if the search tools used to identify documents covered by attorney-client privilege had done their job, legal experts said.

The incident also shines a light on an area of technology — electronic discovery — that’s creating big challenges for lawyers as more communication moves online. And it helps explain why Hewlett-Packard is willing to spend US$10 billion to buy Autonomy, one of the biggest providers of e-discovery software and services.

The Google incident apparently stems from a mistake by one of the top law firms it hired to fight Oracle’s lawsuit, which accuses Google of patent and copyright infringement in Android. It’s a high-stakes case that could potentially cost Google billions of dollars in damages, and force it to start charging handset makers a license fee for Android.

Like many corporate lawsuits, this one began with a discovery phase. Each party is required to identify all the emails, chat logs and other documents relevant to the case, and produce them for the opposing legal team. Because there are often millions of documents involved, they use software tools to define date ranges, search for keywords and find the material they have to produce.

Communications discussing legal advice with attorneys are protected by attorney-client privilege, meaning they don’t have to be made public. Google argued that its potentially incriminating email fell into this category.

It was written by Google engineer Tim Lindholm last August, a few weeks before Oracle filed suit against Google. At the time, Oracle had threatened to sue Google for billions of dollars, and Lindholm was instructed by Google executives to see what alternatives to Java existed for use in Android, apparently to strengthen their negotiating position.

via How Google Was Tripped up by a Bad Search | PCWorld Business Center.

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Latent Semantic Indexing within the iReview Global Discovery Platform powers Conceptual Search

The iReview Global Discovery Platform™ can include CAAT from Content Analyst, a unique patented software that provides advanced Conceptual Search based on Latent Semantic Indexing. This mathematical technique enables CAAT to acquire all its search intelligence from the actual documents being indexed. Unlike  other solutions,  CAAT doesn’t require  external dictionaries or thesauri and can work across languages, even searching – and finding – relevant documents in other languages without prior translation.

 

Key Functionality:

Concept Search

Using advanced mathematics to allow users to find similar, related, and relevant documents based purely on the concepts those documents are discussing – without using keywords, and without getting back “matching” yet irrelevant content.

Categorization

Allows users to define categories by means of examples. Based on the exemplars, Content Analyst technology automatically assigns incoming documents to categories.

Instant Context (Contextual Explanation)

Helps users understand unfamiliar terminology. The user clicks on an unfamiliar term, and Content Analyst technology highlights similar terms found in related text.

Language Analytics

Within any single language, Content Analyst technology can be applied to any topic, vocabulary or language that can be represented in the Unicode encoding system. In a cross-lingual mode, users can submit queries in English while searching documents in other languages.

Summarization

Automatically identifies sentences in a document that best represent key concepts, and uses those sentences to give users a quick summary of the entire document.

Dynamic Clustering

Allows a user to point CAAT to a set of documents and then allow CAAT to dynamically group conceptually-similar documents together in a tree-type hierarchy and finally apply a descriptive title to each cluster of documents.

Near Duplicate Document Detection

Uses CAAT’s Dynamic Clustering to identify and group documents that are duplicates or near-duplicate documents as well as identifying the extent of duplication.

 

More information on the iReview Discovery Platform is available by clicking here or calling Global EDD Group @ +1.888.690.DATA

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The Death of Google Buzz Officially in Sight

Google is nuking its Twitter clone in a couple of weeks in favor of loving its new social website big-time.

Zoom

Friday Google said in a blog that it plans to kill Google Buzz and the Buzz API in a couple of weeks. The news isn’t surprising given that the Twitter clone really never caught on, and that Google’s new social site is “all the buzz” for the immediate future.

“In a few weeks we’ll shut down Google Buzz and the Buzz API, and focus instead on Google+,” the company said. “While people obviously won’t be able to create new posts after that, they will be able to view their existing content on their Google Profile, and download it using Google Takeout.”

The news arrives after Google recently said that it plans to shut down additional services like Notebook, Aardvark, Google Desktop, Google Pack and more. Friday Google added that Google Labs, Code Search and the Code Search API will be discontinued in January 2012 as well as Jaiku, a product Google acquired back in 2007 that let users send updates to friends, and the social features in iGoogle.

via The Death of Google Buzz Officially in Sight.

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Allen Systems Group (ASG) Acquires Intelligent Search Firm RiverGlass – MarketWatch

ASG Software Solutions, a leader in IT infrastructure, content management and cloud computing software solutions for global enterprises, announced today that it has acquired RiverGlass, a leading provider of eDiscovery, advanced information collection, data management and analysis solutions. The integration of RiverGlass’ robust intelligent search technologies with ASG’s content management solutions will provide ASG customers with improved capabilities in data collection, management of structured and unstructured data, and access to meaningful analytics.

“At ASG our mission is to help customers optimize their IT environments by providing solutions to enhance efficiency, minimize risk and manage costs. It is critical for enterprises to have easy to deploy tools that manage ongoing data growth,” said Arthur Allen, president and chief executive officer at ASG. “By integrating RiverGlass’ technologies into our portfolio, we can help our customers gain control and better visibility into their business data.”

RiverGlass was formed in 2003 and is based in Champaign, Illinois. The RiverGlass offering was built leveraging eight years and $20mm of R&D efforts from the former Mosaic development teams at the University of Illinois at Urbana-Champaign (UIUC). Their intelligent search solutions provide search and monitoring capabilities across internal (customer) databases and repositories as well as structured and unstructured web based data. These tools are currently at work in government, law enforcement agencies, law firms, e-discovery service providers and major corporations.

via Allen Systems Group (ASG) Acquires Intelligent Search Firm RiverGlass – MarketWatch.

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Google’s Expanded Privacy Tools Span Search, Ads, Chrome, YouTube, Gmail – Security – News & Reviews – eWeek.com

Google takes a lot of heat over user privacy, much of it well deserved after exposing privacy for Google Buzz users early on and snorting users email, computer passwords and browser data from 2007 to 2010 from users’ WiFi networks. Few people who aren’t diehard Google Watchers know this, but the company has actually baked a lot of user privacy tools into its various software products. That includes protections for users of its search, Gmail, Chrome Web browser, Google Maps, YouTube, among other services. Even Google’s often maligned advertising products, the services that make 97 percent of the company’s money, have tools to shore up user data privacy. Take a look at eWEEK’s quick tour of Google’s privacy tools.

via Google’s Expanded Privacy Tools Span Search, Ads, Chrome, YouTube, Gmail – Security – News & Reviews – eWeek.com.

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How and why to search Twitter | Macworld

Search basics

There are a plethora of ways to mine Twitter, but let’s start with the basics at search.twitter.com. This decidedly Google-like page offers a very simple interface. It also displays Twitter’s signature list of trending topics—things that have captured the momentary attention span of Twitter users the world over.

Type your query, hit Return, and off you go. You can search for the name of a product, a person, a topic, a specific Twitter username, or a hashtag—a word with a pound sign (#) in front of it (such as: #io2011).

Hashtags on Twitter are akin to tags on Flickr or Pinboard—they’re a tool that grew organically out of the community as a way to tag a topic or event. You can click, or tap, on a hashtag on Twitter.com and most of its clients to see all other tweets that contain the same tag. You can also track hashtags, a technique that I’ll get to in a moment.

Want to see what people are saying about an event or topic? Search for a related

A useful perk of search.twitter.com is that its search results page is fluid. Instead of merely giving you a static list of results at the time you ran your query, it will actually continue watching Twitter for mentions and alert you at the top of the page when there are more to view. Dedicated apps for the Mac, iPhone, and iPad often provide a continuously updating live stream of these search results.

One drawback of Twitter’s search tools is that, because of the sheer volume of tweets its users generate, Twitter only provides access to a few days’ worth of archives. Twitter recently published some staggering stats: as of March 2011, users now create one billion tweets per week, or 140 million tweets per day. The company’s search index simply cannot keep up with that activity, which is something Twitter has been working to improve for over a year. In other words, our tweets are all still there; you just can’t search much farther back than a few days until Twitter improves its search infrastructure.

Twitter recently announced that its search results will include user-posted images and videos as well as just text tweets. At press time, this feature was still rolling out—some users could see it and some couldn’t.

Other tools

Of course, when you talk about search, two of the biggest names—Google and Bing—can lend a hand when it comes to Twitter. Both companies made agreements with Twitter to index tweets from a broader date range, but results can be hit and miss. The way you search Twitter also differs slightly between each service.

Google To search Twitter on Google, go to google.com/realtime. This is Google’s custom tool for searching social networks like Twitter, Facebook, FriendFeed, and more. Here you can enter any combination of keywords, hashtags, and usernames, and take advantage of other perks like the “nearby” option (to look for tweets made by people close to your location) or Google’s timeline that lets you specify a period of time other than “right now.” Alternatively, you can run a typical Google search and click the Realtime filter in the sidebar.

via How and why to search Twitter | Business Center | Working Mac | Macworld.

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Analytics & Monitoring Key to Effective Enterprise Search

The Importance of Search Analytics

Search analytics captures metrics about user search behavior and search performance. Why are search analytics important? According to Gospodnetić:

Search analytics are super important because it should be driving a number of decisions around search [such as] relevance, tuning for search and design decisions around how search is exposed on the site. [Search can also indicate] documents that are important to audience and  topics that people are after, but people don’t use it.”

Now that data sizes have grown to a point where categorization and directories aren’t practical solutions in most organizations, most of us depend on search functioning well. But without search analytics, there is no way to determine if search is working according to expectations, other than qualitative feedback, which is subject to perception.

This is the situation within many organizations. Although Sematext specializes in open source tools, such as Lucene/Solr,  Otis’ search recommendations are tool-agnostic. If companies are going to invest in search with any tool, they should also define requirements, thresholds and collect metrics to determine if search is performing optimally — just as they would with any other software or process implementation.

via Analytics & Monitoring Key to Effective Enterprise Search.

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