Law Firm Inks $852 Million Outsourcing Deal

Legal process outsourcing (LPO) company Integreon has entered into what it describes in a press release as the largest legal outsourcing deal ever, worth $852 million over 10 years, with British law firm CMS Cameron McKenna.

The work covered by the agreement — nonbillable support tasks such as accounting, human resources, marketing, training and information technology — does not affect lawyers directly.

According to the U.K. publication Legal Week, that means current law firm jobs won’t necessarily be shipped overseas. Instead, CMS employees whose “middle office” duties are covered by the deal will continue with their jobs but will start drawing a paycheck from Integreon rather than from the law firm.

CMS managing partner Duncan Weston told Legal Week, “We are not anticipating any redundancies at the moment. We want this to be seen as something which will be positive for the career development of our business support staff with the opportunities that they will have at Integreon.”

The deal is not the first of its kind for Los Angeles-based Integreon, but it is the largest, according to the company. Integreon, which maintains outsourcing centers in India as well as in the Philippines and South Africa, has previously handled support services for Clifford Chance and DLA Piper.

One notable aspect of Integreon’s agreement with CMS Cameron is the openness about the price tag. Most firms that turn to LPOs for discovery and other legal work ask not to be identified, much less have the value of their contracts disclosed. Thus, while rough estimates of the potential multibillion-dollar market for legal outsourcing have been bandied about for several years, the true scale of the industry has so far been hard to capture. That may be changing.

via Law Firm Inks $852 Million Outsourcing Deal.

The Triumph of the Ordinary Cellphone – NYTimes.com

Forgotten in the American tumult is a global flowering of innovation on the simple cellphone. From Brazil to India to South Korea and even Afghanistan, people are seeking work via text message; borrowing and lending money and receiving salaries on cellphones; employing their phones variously as flashlights, televisions and radios.

And many do all this for peanuts. In India, Reliance Communications sells handsets for less than $25, with 1-cent-a-minute phone calls across India and 1-cent text messages and no monthly charge — while earning fat profits. Compare that with iPad buyers in the United States, who pay $499 for the basic version, who might also have a $1,000-plus computer and a $100-plus smartphone, and who could pay $100 or more each month to connect these many devices to the ether.

Not for the first time, the United States and much of the world are moving in different ways. American innovators, building for an ever-expanding bandwidth network, are heading toward fancier, costlier, more network-hungry and status-giving devices; meanwhile, their counterparts in developing nations are innovating to find ever more uses for cheap, basic cellphones.

The United States does not share the romance of the phone that prevails elsewhere — even in wealthy Europe. Since returning last year from India, I have been struck by how often calls drop here and surprised that text-messaging, so vital to Indians, has yet to entrench itself in the United States, where so much messaging travels on the Internet.

A recent report by the World Economic Forum and Insead, the French business school, concluded that the United States ranks below 71 other nations in its level of cellphone penetration, even though it leads in other areas of connectivity. Some Americans are not connected at all. But millions of others are beyond the phone, so to speak: they own one; they use it; but they own other devices, too, and the phone is not a be-all and end-all.

But it is from Kenya to Colombia to South Africa that cellphones are becoming the truly universal technology. They are the kind of places that have built cellphone towers precisely to leapfrog past the expense of building wired networks that have linked Americans for a century.

via Currents – The Triumph of the Ordinary Cellphone – NYTimes.com.

South Africa publishes issue paper on electronic evidence in criminal and civil proceedings | The Posse List – JDSupra

The South Africa Law Reform Commission has approved the publication of its Issue Paper on “Electronic Evidence in Criminal and Civil Proceedings: Admissibility and Related Issues” for general information and comment. The paper has attempted to draw attention to issues for law reform with regard to matters relating to admissibility of electronic evidence in criminal and civil proceedings. This preliminary research paper has set out to identify shortcomings in the evidential provisions of the Electronic Communications and Transactions (ECT) Act 25 of 2002. The closing date for comment is 30 June.

A recent survey of South African litigation practitioners revealed that less than 30% of documents produced during discovery or at trial are produced in electronic form, despite the fact that more than 90% of litigious documents are created electronically. In it’s 2009 year-end review of the world-wide electronic discovery software market, Gartner mentioned the growing need and demand of e-discovery software in South Africa. Many South African law commentators have discussed that current litigation practice falls short of best practice. All of these developments expalin the issuance of the issue paper.

via South Africa publishes issue paper on electronic evidence in criminal and civil proceedings | The Posse List – JDSupra.

Brief for India’s outsourcing lawyers: keep it cheap – Times Online

Nestled amid the bustle of north Mumbai, the headquarters of Pangea3, one of India’s biggest legal outsourcing companies, is enough to give a British corporate lawyer used to the slick environs of the City or Canary Wharf the heebie-jeebies.

On the street outside, manual scavengers pick through the morning garbage while hawkers throng the sidestreets. Inside, the scene is just as alien — more reminiscent of the bridge of the Starship Enterprise than of a traditional London law firm.

Hardly anybody is wearing a suit, there are no private offices and there is not a wood-panelled boardroom in sight.

Instead, an army of young Indian graduates, most of them from the country’s top law and engineering schools, sits before a barrage of computer terminals. Many are working on legal documents digitally accessed from the servers of blue-chip Western clients via transcontinental fibreoptic cables. Others are engaged in research for upcoming litigation to be fought out in American courtrooms, or are analysing patent filings registered by British companies.

Most striking, perhaps, are the collection of giant Perspex tubes that tower above the large open-plan office. Accessible via spiral staircases, they contain raised meeting rooms. Together with the fingerprint scanners that operate the locks on the doors, they lend the premises a sci-fi feel. This may be fitting: if Sanjay Kamlani, the firm’s co-chief executive (and one of the few workers wearing a tie) is right, this is the future of the corporate legal profession.

t is a vision that could radically change Britain’s legal industry.

Much of the work that Pangea3 and similar firms deal with, such as drafting derivatives contracts or conducting due diligence for mergers and acquisitions, was once the preserve of trainees and associates at big City law firms. Some of those firms racked up annual revenues of more than £1 billion during the boom years, in part by billing out teams of junior lawyers for up to £300 an hour for even the most routine tasks.

However, those firms, in a drive to cut costs, are beginning to send that sort of work to cheaper jurisdictions, such as India, South Africa and the Philippines.

Whereas a new recruit at a “magic circle” firm in London can expect a starting salary of about £60,000 — rising to more than £90,000 at the best paid firms — Pangea3 can pay a good Indian law graduate as little as £350,000 rupees (£4,700) a year.

That sort of cost-saving has proved compelling in the wake of the economic downturn and is causing demand for Indian outsourcing providers to soar. Studies suggest that there are as many as 10,000 lawyers in the country working for outsourcing providers, and total revenues in the sector are expected to double this year to $1 billion (£613 million) and rise to $4 billion within five years.

Turnover at Pangea3 doubled in 2009, and Mr Kamlani expects a similar increase this year. The company’s investors include Sequoia, the venture capital group that backed Google. Its clients include several leading Wall Street banks.t is a vision that could radically change Britain’s legal industry.

Much of the work that Pangea3 and similar firms deal with, such as drafting derivatives contracts or conducting due diligence for mergers and acquisitions, was once the preserve of trainees and associates at big City law firms. Some of those firms racked up annual revenues of more than £1 billion during the boom years, in part by billing out teams of junior lawyers for up to £300 an hour for even the most routine tasks.

However, those firms, in a drive to cut costs, are beginning to send that sort of work to cheaper jurisdictions, such as India, South Africa and the Philippines.

Whereas a new recruit at a “magic circle” firm in London can expect a starting salary of about £60,000 — rising to more than £90,000 at the best paid firms — Pangea3 can pay a good Indian law graduate as little as £350,000 rupees (£4,700) a year.

That sort of cost-saving has proved compelling in the wake of the economic downturn and is causing demand for Indian outsourcing providers to soar. Studies suggest that there are as many as 10,000 lawyers in the country working for outsourcing providers, and total revenues in the sector are expected to double this year to $1 billion (£613 million) and rise to $4 billion within five years.

Turnover at Pangea3 doubled in 2009, and Mr Kamlani expects a similar increase this year. The company’s investors include Sequoia, the venture capital group that backed Google. Its clients include several leading Wall Street banks.

via Brief for India’s outsourcing lawyers: keep it cheap – Times Online.

Outsourcing News: Eversheds Pilots South African Joint Venture to Support Growth Plans

International law firm Eversheds today announced that it is to pilot an innovative joint venture with its South African office to provide outsourced legal services to clients. The six month pilot will see a range of basic scope and commoditised legal work for the firms international client accounts completed in South Africa.

Commenting on the move, Bryan Hughes, Eversheds chief executive said:

“The legal sector is in the eye of a perfect storm – we have been subjected to the most difficult trading conditions that any of us have ever faced leading to huge downward pressure on pricing. These pressures are only going to be compounded by anticipated deregulation in the wake of the Clementi reforms and our research tells us that fee levels are not going to return to those generated in previous years. Consequently, those firms that are going to survive, let alone thrive, are those that face up to the reality of the seismic change facing our sector and transform the manner in which legal services are delivered.

“We see the market pressures and regulatory changes as offering a progressive firm like ours, huge opportunities for the future. The price and budgetary squeeze resulting from the credit crunch has opened up considerable opportunities for Eversheds to take more strategic legal work from our competitors, one of our stated strategic objectives. However at the same time, we have the skill set to protect and expand the increasing demand for commoditised services, such as contract review and enforcement actions. The biggest complaint from general counsel is that law firms will not embrace change. That's not Eversheds' ethos.”

The setting up of the joint venture in South Africa is an extension of the firms 'networked law' approach in the UK which longstanding clients of the firm are already familiar with. Eversheds uses its network of offices to move work from higher cost centres to lower cost centres giving clients the benefit of a high quality service but delivered cost effectively.

via Eversheds LLP Press Office.

South Africa Has Begun to Ramp Up Its BPO Destination Marketing |

South Africa has a relatively established contact center industry which is still experiencing growth of around 30% per annum. Approximately one third of that growth relates to operations serving the offshore market. Several large companies, such as Lufthansa, Admiral Insurance, Carphone Warehouse, Shell, and Asda already have captive centers in South Africa. A strong foundation is therefore in place for South Africa to develop and expand upon in order to build its still relatively new Business Process Outsourcing and Offshoring offering. But does the country have what it takes to become both a near shore and offshore destination of choice?

South Africa’s principal selling points for the BPO market hinge around linguistic, cultural, and product affinity with the UK, Europe and US. It is value based, as opposed to cost based. While it is true that companies can certainly hope to achieve average savings of around 40-50% by outsourcing or offshoring to South Africa, which is more competitive than Eastern Europe at around 35%, India still offers average savings of some 70% so competition is not forged purely on economics. Exactly what value then can companies hope to gain from selection of South Africa versus other more established BPO & ITO geographies?

via South Africa Has Begun to Ramp Up Its Bpo Destination Marketing | The African Art Store.

Business and the Way of Democracy – NYTimes.com

Much like transitions to democracy over the past four decades transformed governments from mostly authoritarian to mostly democratic, we are currently witnessing a transformation of global corporations from a more or less opaque shareholder-centric model to a more transparent multi-stakeholder model.

The 1970s witnessed the beginning of a global trend toward the democratization of authoritarian and totalitarian regimes. This first appeared in Greece with a coup that led to democracy, continued in Portugal and culminated in Spain with a paradigmatic transition from Franco to democratic government. To this day all three countries continue to be thriving democracies.

The trend continued into the next three decades. Starting with the Polish Solidarity movement and epitomized by the fall of the Berlin Wall in 1989, democratization swept through the former Soviet bloc. Likewise, today most of Latin America can claim the democratic mantle. Successful transitions occurred in such diverse places as South Africa, the Philippines, Indonesia, Mongolia and even Iraq.

The yearning for greater political transparency and accountability continues sometimes tragically, as Iran currently exemplifies. The case of China remains a unique experiment in the liberalization of economics but not politics. Despite some business-related legal reforms, China may remain the exception that proves the rule.

As to global companies, increased government pressure and stakeholder demands for accountability (from employees, investors, customers, non-governmental organizations and others) are creating a similarly catalytic turning point that is beginning to yield a more transparent business model.

[continued] Op-Ed Contributor – Business and the Way of Democracy – NYTimes.com.

The End of Corruption? Opinion – The Korea Times

The United States looked unrealistic, and perhaps even eccentric when the U.S. Congress passed the Foreign Corrupt Practices Act FCPA in 1977, making it illegal for publicly held companies to bribe foreign officials.

Many U.S. firms complained about this law, arguing that in many countries the payment of bribes was commonplace and tax deductible.

They also claimed that the law hindered their efforts to compete internationally against companies from countries that had no such anti-bribery laws.

Research at the time supported this claim by indicating that in the years after the anti-bribery legislation was enacted, U.S. business activity declined precipitously in those countries in which government officials routinely received bribes.

Since then, the issue of bribery has taken on new momentum. Thirty-eight countries, eight more than its membership of 30 nations are now subscribing to the OECD rules which prohibit the bribery of public officials, among them South Korea, Japan, Mexico, South Africa and Argentina.

Large companies such as Siemens have been taken to court and punished for paying bribes. Increasingly, companies state that the anti-bribery drive now gives them a clear rationale to say “no” when bribes are requested. The progress is good. Several questions remain though: Should rules across borders be the same, particularly when it comes to the allocation of expenses and the treatment of family members, or should there be an acknowledged role for cultural differences? Current estimates of bribery levels range between 5 and 20 percent of international contracts. What is a realistic level of how low we can expect to drive this pernicious waste.

via The End of Corruption?.