Sh*t Lit Support People Say: Shimmy Messing (Responsive Data Solutions) and Amy Bowser-Rollins (Litigation Support Guru)
news and knowledge from around the globe compiled by Global EDD Group
Sh*t Lit Support People Say: Shimmy Messing (Responsive Data Solutions) and Amy Bowser-Rollins (Litigation Support Guru)
Lawyers are not “project managers” — they’re lawyers.
That’s not to say that lawyers don’t juggle a thousand tasks every day, diligently supervise the folks that support their practice, or carefully manage a diverse portfolio of clients. Indeed, project management is part of doing business as a lawyer, but it is curiously not part of most law school curriculums.
E-discovery, however, throws a curveball at the intellectually routine practice of law. And evidence shows that lawyers are not prepared or not willing to manage the granular tasks necessary to supervise a successful e-discovery project.
Lawyers are trained to analyze and strategize — not to categorize, prioritize, and quantify. Categorizing and prioritizing tasks and goals and quantifying results are absolutely critical to the success of any e-discovery project, but are considered beneath the ken of practicing law by many lawyers. So how should e-discovery tasks be managed, and who should be responsible?
Lawyers should look to forms of management that have been tested and proved successful, such as project management.
A COLLECTION OF COMMENTS
“Count me in for such a discussion. The inflation in vendor models is preposterous and untenable,” wrote attorney Benjamin Semel, of Pryor Cashman, in New York. “There’s a disconnect right now between vendor pricing, firm needs and client limits. Vendor pricing models may work for very small cases, but are ridiculous and untenable for larger cases.”
Semel elaborated: “Clients simply will not stand (nor should they) for six-figure discovery bills from vendors. And vendors are well aware of this – the response to ‘How much does it cost?’ is often something along the lines of ‘How much have you got?’ The softness in vendor pricing also means that knowledgeable firms are now negotiating prices to less than a quarter of what uninformed firms pay, and firms that bring processes in house offer clients even larger savings. This game cannot last much longer. I expect that vendor models will collapse soon, or else vendors will price themselves out of the market, firms will bring e-discovery processes in house, and many current vendor tech employees will become lit support employees at firms.”
Another lawyer, an AmLaw 100 firm e-discovery practice director who asked not to be identified, stated things more succinctly: “I’ve been trying to expose the false pricing market in EDD … for years.”
John Rowley, a senior consultant for enterprise legal management at Datacert, gave his perspective. “Really enjoyed your piece. I’ve had endless discussions with litigation support managers about vague pricing from their e-discovery vendors and trying to compare apples-to-oranges pricing,” he said.
Sorry RIM, but it looks like the promise of free apps and tech support weren’t enough to assuage the masses. According to the Financial Post, RIM is preparing to deal with a class action lawsuit filed on behalf of users affected by the recent worldwide service outage.
Filed in Quebec Superior Court by the Consumer Law Group, the complaint seeks compensation for all of RIM’s customers that “were unable to access their email, BlackBerry Messenger service (BBM), and/or Internet for the period of October 11 to 14, 2011.” RIM hasn’t received the complaint yet, but company representatives have said that the company will “formally respond” to the matter soon.
The lawsuit’s lead complainant was an avid user who used his BlackBerry to communicate with his friends across the western hemisphere. According to the formula laid out in the complaint, he will only be able to collect $1.25 in damages from RIM — not much, but the payouts could quickly add up if the lawsuit picks up steam. The amount of damages owed is calculated on a person by person basis, and accounts for how long a customer was left without service, so some users will net more than others.
via RIM Faces Class Action Lawsuit Thanks To BlackBerry Outage | TechCrunch.
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Chromebooks Getting Sexier for the Enterprise
Aside from virtualization, the latest Chrome OS build brings in features that will make Chromebooks an ideal choice for road warriors:
Better support for Google Cloud Print, which includes Print to Docs;
Netflix video streaming;
Kindle Cloud Reader, which supports offline reading of e-books;
Faster bootup and resume-from-sleep — at least 32% faster than the previous stable build.
If you’re a Chromebook user, the system updates have likely been pushed to your notebook. Most other application updates are done on the cloud, so it’s a worry-free proposition for Chrome OS users.
That’s not the clincher. You might have heard about Google’s leasing plans for the Samsung Series 5 and Acer AC700 targeted at the enterprise and educational markets. Google is offering Chromebooks for as low as $20 monthly for consumers and $28 monthly for enterprise users. This lets businesses move their computer costs from capital expenditure to operational expenses, which can be a good thing, accounting-wise.
via Google’s Chrome OS is Getting More Enterprise (and Windows) Friendly.
Adobe Systems today released a preview version of an HTML5 development tool called Adobe Edge. The tool will allow Web developers to build those “little beautifully designed jewels on the Web featuring animations,” Devin Fernandez, Adobe Group product manager, told PCMag last week.
The work on Edge, which is available for developers to download from the company’s Adobe Labs site, is something of an acknowledgement by the premier design software house that the Web is moving away from Flash. It is instead focusing on open-standard HTML5 and its many sub-standards, which are capable of creating the same effects in a non-proprietary manner via compliant Web browsers, without a plug-in.
Adobe has made Edge available to developers far earlier than it usually does, even before the beta stage, because of the evolving nature of HTML5 and its support in current browsers. This will allow the company to quickly address feedback from testers. Fernandez told us that Edge was “not even close to feature complete.” Where possible, monthly updates will be issued. He also said that the final release would come some time in 2012.
Edge has a definite focus on the mobile Web—the fastest growing segment of Internet use—as shown in the tool’s inclusion of the WebKit browser engine, which powers today’s dominant mobile platforms: Apple iOS, Android, WebOS, and Blackberry. Despite this focus, the tool will also be able to create content for traditional desktop browsers that support HTML5, such as Firefox, Google Chrome, Internet Explorer 9, and Safari.
via Adobe ‘Edge’ Tool Could Replace Flash With HTML5 | News & Opinion | PCMag.com.
Network World – Data breaches are more prevalent and more costly than ever. Smarter technologies seem to breed smarter hackers, making it difficult for IT to keep up. But sometimes IT unwittingly helps the bad guys by improperly using core tools, such as remote support mechanisms.
According to a Verizon report which examined more than 700 data breaches from 2010, a whopping 71% of all attacks were conducted through remote access and desktop services pathways.
IN THE NEWS: House panel approves data breach notification bill
Given the cost and efficiency benefits of fixing a system remotely versus dispatching a tech, remote support isn’t likely to lose favor anytime soon. So how can companies take advantage of remote support while maintaining security and keeping data safe?
via Is your IT support making you vulnerable to hackers? – Computerworld.
he cellphone of Osama bin Laden’s trusted courier, which was recovered in the raid that killed both men in Pakistan last month, contained contacts to a militant group that is a longtime asset of Pakistan’s intelligence agency, senior American officials who have been briefed on the findings say.
The discovery indicates that Bin Laden used the group, Harakat-ul-Mujahedeen, as part of his support network inside the country, the officials and others said. But it also raised tantalizing questions about whether the group and others like it helped shelter and support Bin Laden on behalf of Pakistan’s spy agency, given that it had mentored Harakat and allowed it to operate in Pakistan for at least 20 years, the officials and analysts said.
In tracing the calls on the cellphone, American analysts have determined that Harakat commanders had called Pakistani intelligence officials, the senior American officials said. One said they had met. The officials added that the contacts were not necessarily about Bin Laden and his protection and that there was no “smoking gun” showing that Pakistan’s spy agency had protected Bin Laden.
via Cellphone Offers Clues of Bin Laden’s Pakistan Ties – NYTimes.com.
The chairman of the Senate Judiciary Committee is making a new push to apply some U.S. criminal laws to federal employees and government contractors who are working abroad.
The move by Sen. Patrick Leahy, D-Vt., is at least the third such attempt since a high-profile killing of Iraqi civilians by Blackwater security guards in September 2007. But this time, Leahy has at least the tentative support of some in the contracting industry and of the U.S. Justice Department.
Leahy said in prepared remarks for a hearing Wednesday that he was planning to introduce the latest version of legislation soon, and that he will move forward with it if he finds bipartisan support.
The Justice Department’s case against the Blackwater guards, one of many incidents involving contractors abroad in recent years, is moving slowly. Last month, a federal appeals court reinstated the case, but prosecutors still face evidence problems that Leahy said could have been avoided if U.S. law clearly applied.
“Had jurisdiction for these offenses been clear, FBI agents likely would have been on the scene immediately, which could well have prevented the problems that have plagued the case,” Leahy said.
DLA Piper partner Tara Lee, who co-chairs the firm’s transnational litigation practice, said at Wednesday’s hearing that many of the government contracting companies she represents would welcome some version of the proposal because existing law is unclear. For example, the law generally applies to contractors working for the Defense Department but it doesn’t always apply to those working for other agencies like the State Department.
“If there’s lack of clarity in a statute, I stay busy all day,” Lee said. “But from the perspective of the companies I represent, I think you do have an opportunity to clearly articulate your intent here.”
via Congress Considers Penalties for U.S. Contractors Abroad.
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